Muni Ltd is a company registered in England & Wales with CRN: 13670553. Our classes are taught at Unit A The Imperial Laundry, 87 Warriner Gardens, SW11 4XW, London.

Our registered office is Unit C17 The Imperial Laundry, 87 Warriner Gardens, SW11 4XW, London.

What personal information do we collect?

 When you visit our website and/or carry out actions like making a booking, creating a customer account, signing up to our mailing list, becoming a member as well as when you contact us by email, phone, social media or in person and or enter any of our competitions, we may collect personal information including:

• Name

• Address and email address

• Phone or mobile number

• Payment information

• Records of our written correspondence and any information you share with us

• Cookies – for more information see below.

Additionally, when you visit our website we automatically collect certain information about you and your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

We collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with our website.

We collect this information using:

• Cookies: these are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

• Log files: these track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

• Tags, pixels and web beacons: these are electronic files used to record information about how you browse the Site.

What do we do with this information?

We use your information for the following:

• To process your bookings: We use personal information to process and deliver your order, add payments or refunds and to notify you of your bookings.

• To provide you with customer support. If you contact us, we will use your identification information to identify you and other personal information such as your order information and contact history to process your request and help you in the best possible manner. We may keep a record of when and why you contact us and to keep your contact details up-to-date.

• To improve our website and services. We use your personal information to help analyse and understand how you use our products and services, to improve our offer and website, to offer you more personalised services and offers and to assess the success of our marketing and advertising campaigns.

• Fraud Prevention. To prevent or detect fraud or abuses of our site.

• Marketing.  If you consent, we will use your information to notify you of classes, courses or special events that may be of interest to you. We ask for your consent, where required by applicable law, in order to use the contact details you have provided to us to send personalised marketing or retargeting communications. More information about third parties used can be found below.

How long will we keep your data?

• Order and customer information: we will keep this on our system until you ask us to remove it. Some of this information might need to be retained for longer due to regulatory mandates (for example tax reporting).

• Encrypted Credit Card information is processed by Stripe Payments Europe, Ltd, and not accessed by us. It is fully encrypted and compliant with PCI-DSS requirements.

• Subscription to our mailing list: this will remain active until you opt out from specific lists. You can unsubscribe at any point by clicking on ‘unsubscribe’ at the bottom of any of our mailers or by emailing us requesting us to remove you from our subscribers list.

• Cookies – as above.

• If you create an account on our website: all users can see, edit, or delete their personal information at any time. Our website administrator can also see and edit that information.

Consent

When you provide us with personal information to complete a transaction, it is considered a contractual necessity.

If we ask for your personal information for marketing purposes, we will explicitly ask for your consent. As above, if you wish to withdraw your consent to marketing communications, you can do so, at which point marketing will be terminated and any data used for marketing purposes alone will be deleted.

Financial transaction data will be maintained as required by law.

Do you disclose my information to others?

We will only disclose your personal information if we are required to do so by law or if required to fulfill our obligations under our agreement with you. (for example communicating your name to our teachers or your address details to a delivery company).

 Third party policies

We may share your Personal Information with third parties or agents to help us use your Personal Information, as described above, for services including but not limited to order fulfilment, web hosting, maintenance services, package delivery, sending e-mails, analysing customer data, providing marketing assistance, processing credit card payments etc.

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider other legal obligations may be placed upon them by the laws of their jurisdiction.

We use Squarespace to power our online store. Their Privacy Policy can be found here: https://www.squarespace.com/privacy.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Payments made through our website

Payment through our website is made via our secure check out pages using secure payment service provider Stripe Payments Europe, Ltd.

The Stripe Payments Europe, Ltd is PCI compliant. PCI-DSS (Payment Card Industry Data Security Standard) requirements help ensure the secure handling of credit card information by our store and its service providers.

 External links

When you click on links on our website, they may direct you away from our site. We cannot accept responsibility for the privacy practices of other websites and advice that you read their privacy policies.

Security

To protect your personal information, we take reasonable precautions to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

However as you may know, the submission of information over the internet is never entirely secure. We cannot guarantee the security of information whilst it is in transit over the internet and any such submission is at your own risk.

What are your rights?

If you have an account on this site or have placed an order with us, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 Changes to this policy

We reserve the right to modify this privacy policy at any time, kindly review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our studio is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Contact information

If you would like to: access, amend or delete any personal information we hold about you, register a complaint, or have any question, contact us by email or post at the address above.